Terms and conditions

 

Rocking Horse Wovens is a company based in the Netherlands and founded in 2013, member of the BCIA.
Wraps are pre washed and ironed, so they are ready to use when they arrive. 

 

WASHING

Always follow the washing instructions on the label of the wrap. 

Washing instructions wool and silk:

ALWAYS wash wraps with wool or silk BY HAND. NEVER put wool or silk wraps in the dryer. Lay flat to dry. Iron cold when they are completely dry.

Washing instructions cotton, cottolin and hemp: 

Cotton, cottolin and hemp wraps are safe to machine wash on 40 degrees Celcius with a little bit of liquid detergent, but WITHOUT fabricsoftener. You can tumledry cotton, cottolin and hemp wraps on low heat. When dry, steam iron warm.

 

PURCHASING

Wraps are sold on the Rocking Horse Wovens facebookpage or in my Etsy shop. I will always give a preview of what will be sold on my facebookpage. This will contain yarn info, length, g/ms and price. Prices are always excluding shippingcosts and customfees. Rocking Horse Wovens cannot be held responsible for any extra customfees added on by customs in the country of the purchaser.

Wraps are always sent with tracking and insurance. Rocking Horse Wovens cannot put a lower value on the package than the amount paid.

All shipping fees are nonrefundable for any reason, and the return shipping and fees associated with the item’s return for any package is the responsibility of the customer unless otherwise agreed upon beforehand by the customer and Rocking Horse Wovens.

 

WARRANTIES

Any and all warranties, guarantees and or product promises are nontransferable and are only valid for the original purchaser as listed on the mailing address. Once the item is no longer in the original owner’s possession for whatever reason, any and all warranties, guarantees and or product promises are hereinafter void. If the original owner sells or passes the item on to another person, Rocking Horse Wovens cannot be held responsible for the condition of the item at that time and cannot guarantee the safety or condition the item is in. 

 

HANDWOVEN WRAPS

My handwoven wraps are woven with a lot of care, I always check thouroughly for flaws (like skipped threads) and if I find any, repair them. Repaired flaws do not influence the quality or condition of the wrap, nor safety. It is normal for a handwoven wrap to have some nubs and slubs. Though I put great care in weaving and checking, I could always have missed something. Always contact me first when you find a flaw in your wrap and you aren't sure what it is or what to do.

 

SAFETY ISSUES

Rocking Horse Wovens can never be held responsible for misuse of the wrap. When wrapping only use safe carries, always make a double knot and face your child inwards.  If there is anything wrong with your wrap stop using it immediately and contact Rocking Horse Wovens.